Returns & Exchanges
We understand that buying a pack online is not always fool proof, sometimes they don’t fit, sometimes it just isn’t what you thought it might be. We want to make your shopping experience with us as pleasant as possible, even if what you ordered didn’t quite work out.
If you need to exchange your pack for a different size or model, please email chris@ula-equipment.com explaining what you need, and we’ll get right to work to solve your problem. We pay shipping to you on exchanges in U.S., so you’ll just be responsible for getting the pack you have back to us. For returns follow the same procedure, just send us an email telling us that you would like to return the pack, no reason needed, and please be sure to include your order number. We will send you an authorization email to place in the box with your return. Returns are credited as soon as we receive the pack in our office. Of course, returned and exchanged packs must be in new condition, we reserve the right to make adjustments to the refund amount if the pack is dirty or damaged. We also request that you return packs within 30 days.
In order to make your exchange/return a little easier we can email you a UPS return label for our customers in the U.S.A. We charge a flat fee of $10 for the label, which is less than it would generally cost you at the local UPS store, and all you have to do is print the label and hand the box to your local UPS driver or store.
