A huge thank you to all our customers who have spread the word and made all this possible…
In the fall of 2007, my wife Sally contacted one of the ULA retailers to buy a Catalyst for my Christmas present, as company founder Brian Frankle was off on a hike. Naturally the packs were on back order, however, the retailer mentioned that Brian was thinking of selling his business. The seed was planted…
I did eventually receive my Catalyst, and after using my new pack, I was so impressed that I contacted Brian to investigate the possible sale of ULA. To make a long story short, Sally and I bought ULA two years later, in August of 2009. We moved the business out of Brian’s garage into a real shop, one that even had a bathroom! Brian stayed on for a while to show us the ropes, and it’s been full speed ahead ever since.
The past 8 years have exceeded our wildest dreams. The first person we hired, Rodney Tripp, has proven to be as knowledgeable about sewing operations as maybe anyone on the planet. He has single-handedly raised quality and production to the highest level. In 2010, Rodney became a partner in the business; we couldn’t be more pleased to have him and his beautiful family on board.
We recently moved a 2nd time into a 5,500 square foot shop with an option on 3,500 square feet next door. We now have dealers in China, Japan, Germany, Sweden, Slovakia, and the UK. We did all this while retaining the same employees who were with us from the beginning, and the new people we’ve hired are all friends and family of our original crew. While it means that our costs are a lot higher, we are committed to keeping 100% of our manufacturing here in the USA.
Our future plans are more of the same; we want to focus on selling directly to the customer, sewing the highest quality backpacks possible, and providing a level of customer service that no one can top. A huge thank you to all our customers who have spread the word and made all this possible, we will continue to do everything in our power to continue to earn your trust.
Chris, Sally and Rodney