ULA CAREERS

COME JOIN OUR TEAM!

ULA Equipment is hiring! At ULA, our philosophy is simple: we design and build ultralight backpacks to last a lifetime. All our packs are designed, cut, and sewn in beautiful Logan, Utah, as we’re committed to keeping our production and jobs here in the USA.

WHO WE ARE

Our team is passionate about the outdoors, always ready for adventure, and finds value in connecting people with nature. As a growing business, we need high-energy team members who can adapt and evolve in a fast-paced outdoor adventure company, anticipating and responding to customer needs.

WHY ULA?

ULA is a passionate and outdoor-oriented company. We understand the importance of spending time in the wilderness and the need for adventure. As such, we support and encourage our staff to get outside.

We offer competitive wages with opportunities for growth and advancement within our rapidly expanding company. Our hard-working team is fun to work with, new ideas are welcomed and promoted, and there is never a dull moment!

CURRENT OPENINGS

Customer Service Specialist

Position Type: Full-time
Location: Logan, UT
Reports to: Production Manager
Wage Range: Competitive/ Experience-based
Close Date: Open Until Filled

At ULA Equipment, our Customer Service team is the heartbeat of our brand. You aren’t just answering phones; you are the first point of contact for hikers planning the journey of a lifetime. Whether a customer is prepping for a weekend in the Uintas or a 2,600-mile thru-hike of the PCT, you will be their guide to finding the perfect fit.

We are looking for a gear-savvy, empathetic communicator who can translate technical specs into trail-ready advice.

Responsibilities:

Expert Consultation: Provide deep-dive product advice on our full line of gear, from our legendary ultralight backpacking packs to our specialized EDC and Travel packs.
Fit & Customization: Help customers navigate torso sizing, hipbelt selection, and shoulder strap styles (J-straps vs. S-straps) to ensure every pack is tailored to the individual.
Problem Solving: Actively listen to customer needs, handle issues with empathy, and provide creative solutions to ensure every ULA customer is trail-ready.
Communication: Manage high-volume inquiries via phone and email with a professional yet authentic “hiker-to-hiker and traveler-to-traveler” tone.
Product Knowledge: Maintain a thorough understanding of the outdoor market, EDC/Travel market, ultralight philosophy, and the materials we use in-house.

Qualifications:

Experience: Previous professional customer service experience is required. Experience in the outdoor industry is a major plus.
Communication: Excellent verbal and written communication skills. You should be comfortable explaining complex technical features clearly.
Trail Mindset: A passion for backpacking, travel, or the EDC community. You should “get” the gear.
Presence: This position is located on-site at our manufacturing shop in Logan. You’ll be working alongside the people who actually make the gear you’re talking about.

Perks & Benefits:

Full benefits package including retirement and healthcare stipends.
Paid national holidays and paid vacation.
Work in a high-energy manufacturing environment where you can see the products being built every day.

To Apply:

Send your resume and cover letter to peter@ula-equipment.com.

ULA would like to thank all applicants for their submissions. However, only those selected for an interview will be contacted.

**ULA is an Equal Opportunity employer. We embrace diversity and provide equal employment opportunities to all qualified applicants regardless of race, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. Applicants must be 18 years of age or older.**