RETURNS & EXCHANGES
We understand that buying a pack online is not always foolproof; sometimes they don’t fit, sometimes it just isn’t what you thought it might be. We want to make your shopping experience with us as pleasant as possible, even if what you ordered didn’t quite work out.
If you need to exchange your pack for a different size or model, please email firstname.lastname@example.org explaining what you need, and we’ll get right to work to solve your problem. We pay to ship to you on exchanges in U.S., so you’ll just be responsible for getting the pack you have back to us. For returns follow the same procedure, just send us an email telling us that you would like to return the pack, no reason needed, and please be sure to include your order number. We will send you an authorization email to place in the box with your return. The purchase price will be refunded as soon as we receive the pack in our office, the original shipping charge is not refunded. Of course, returned and exchanged packs must be in new condition, we reserve the right to make adjustments to the refund amount if the pack is dirty or damaged. We also request that you return packs within 30 days. Custom work charges are not refundable and returned custom packs are subject to a $35 re-stocking fee.
Fed Ex or Mail returns to:
695W 1700S Building 28
Logan, UT 84321.
For our customers in the lower 48 States: To make your exchange/return a little easier we can email you a FedEx return label. Please request a label in your original email as we don’t automatically send one. We charge a flat fee of $13 for the label, which is less than it would cost you at the local FedEx store, and all you have to do is print the label and hand the box to your local driver or store.