10/19 UPDATE: purchase to shipping time on Make to Order and Custom PACKS is approximately 1-2 weeks.
We print our shipping labels when we process your order and you will receive an email saying your order has shipped at that time. That does not necessarily mean your order has gone out the door, just that the label was created. If you need your package by a certain day, please call, and we’ll do everything possible to get your order to you when you need it. Please don’t assume that because you choose two-day shipping, it will arrive two days after you place your order, which two-day shipping is from the time the package gets to FedEx or the Post Office and can be subject to delays.
INTERNATIONAL SHIPPING & TAXES
Shipments outside of the U.S. may be subject to country-specific importation taxes, duties, tariffs, or VAT. These fees are NOT included in the shipping amounts charged on our website and may require your payment before your local postal service will release your package to you.
Contact your local customs office for more information on fees charged in your specific country, as they are based on the order’s value and vary from country to country.
Please note that if you refuse a package that customs has received because you are not willing to pay importation fees, ULA will refund you the product’s cost minus any additional charges to return the package to us.
Orders can be canceled at any time before they are shipped. As noted above, even though you received a shipping notice and need to cancel, please give us a call and we’ll do our best to accommodate.
Please read our Returns & Exchanges Policy concerning eligibility for returns in the lower 48 states.
If you have questions, please contact us.