WARRANTY + REPAIRS
All Ultralight Adventure Equipment products are warranted, to the original owner, against defects in materials and workmanship. If a ULA product fails due to manufacturing defects, ULA Equipment will replace or repair the product free of charge at our discretion. Repairs due to improper use, accidents, or general wear and tear, may be charged for materials, labor, and return shipping. Please note that whether you’re home or on the trail, the cost of shipping your backpack to ULA is your responsibility.
All packs returned for warranty issues MUST be recently cleaned. To properly wash your pack, check out our Pack Care Guide.
Please keep in mind that lightweight packs require the same care as any other lightweight piece of gear; dropping your loaded pack on the ground, picking it up by the shoulder straps rather than the haul loop, or checking it as luggage can drastically shorten the life of your pack. Treat your pack gently and it will reward you with many years of service.
We offer no-charge tune-ups to the original owners of ULA backpacks. Please note that whether you’re home or on the trail, the cost of shipping your backpack to ULA is your responsibility. We’ll patch it up and mail it back so you can get on the trail as soon as possible.
If the pack has significant damage, we may have to replace entire panels, which can be done for a reasonable fee.
All packs returned for repair must be recently cleaned. To properly wash your pack, check out our Pack Care Guide. If a pack is received and has not been washed, there will be a $45 cleaning fee.