All Ultralight Adventure Equipment products are warranted to the original owner against defects in materials and workmanship. If an ULA product happens to fail due to manufacturing defects, ULA-Equipment will replace or repair the product free of charge at our discretion. Repairs due to improper use, accidents, or general wear and tear, may be charged for materials, labor, and return shipping. All packs returned for warranty issues MUST be recently cleaned. To wash a pack simply place the whole pack, belt, frame and all, in a top loader or non-agitator type washer. Use warm water, regular soap (add 1 cup of vinegar if it's particuarly ripe), take it out before the spin cycle and hang it out to dry.
Please keep in mind that lightweight packs require the same care as any other lightweight piece of gear; dropping your loaded pack on the ground, picking it up by the shoulder straps rather than the haul loop, or checking it as luggage can drastically shorten the life of your pack. Treat your pack gently and it will reward you with many years of service.
If you have questions please email firstname.lastname@example.org