PROUDLY MADE IN UTAH.

RETURNS + EXCHANGES

POLICY

We understand that buying a pack online isn’t easy for sizing and model selection. ULA’s priority is to make your shopping experience with us as pleasant as possible and end up with a product you love. We offer 30 days to exchange or return ULA products.

USA Return + Exchanges

If you need to exchange your product for a different size or model, please email peter@ula-equipment.com. We offer free shipping on exchanges, but you’ll be responsible for shipping the original purchase back to ULA. For returns, follow the same procedure, please send us an email requesting a return. We will send you an authorization email to place in the box with your return and the purchase price will be refunded-excluding any custom charges and return shipping-when we receive the products at our shop. Returned and exchanged products must be in new condition and we reserve the right to make adjustments to the refund amount if the products are used or damaged.

For our customers in the USA: To make your exchange or return simpler, we can email you a return label upon request. We charge a flat fee of $15 for return shipping labels.

International Return + Exchanges

If you need to exchange your product for a different size or model, please email peter@ula-equipment.com. If we’re unable to provide you with a product you’re happy with, we do accept returns, however, the initial and return shipping are non-refundable. For returns, follow the same procedure, please send us an email requesting a return. We will send you an authorization email to place in the box with your return and the purchase price will be refunded-excluding any custom charges, initial and return shipping-when we receive the products at our shop. Returned and exchanged products must be in new condition and we reserve the right to make adjustments to the refund amount if the products are used or damaged.

EXCEPTIONS

In addition to our regular return policy, the following applies to custom packs and packs that have been embroidered.

CUSTOM: Custom work charges are not refundable and returned custom packs are subject to a $35 restocking fee.

MADE TO ORDER: There is no restocking fee to return a “Make to Order” pack. However, the $15 fee is non-refundable.

EMBROIDERY: Packs that have trail names embroidered are still returnable, but subject to a $35.00 fee. The cost of the embroidery is not refundable.

RETURNS TO

ULA
695W 1700S Building 28
Suite 102
Logan, UT 84321

ADVENTURE AWAITS.

CART STATUS: Awaiting Adventure Gear.