Backpacker

WARRANTY & RETURNS

REPAIRS

We offer no charge tune-ups to the original owners of ULA backpacks. All you have to do is get the pack to us, we’ll patch it up and get you back on the trail. If the pack has significant damage, we may have to replace entire panels, which can be done for a reasonable fee.

WARRANTY

All ULA equipment products carry a lifetime warranty for the original owner against defects in materials and workmanship. If an ULA product fails due to manufacturing defects, ULA will replace or repair the product free of charge at our discretion. Repairs due to improper use, accidents, general wear and tear may be charged for materials, labor, and return shipping. All packs returned for warranty issues must be recently cleaned. To wash a pack, simply place the whole pack, belt, frame and all, in a top loader or non-agitator type washer. Use warm water and regular soap, but remove before the spin cycle to hang dry.

RETURNS

We understand that buying a pack online isn’t easy for sizing and model selection. ULA’s priority is to make your shopping experience with us as pleasant as possible and end up with a product you love. We offer 30 days to exchange or return ULA products.

USA Return/Exchanges:

If you need to exchange your product for a different size or model, please email peter@ula-equipment.com. We offer free shipping on exchanges, but you’ll be responsible for shipping the original purchase back to ULA. For returns, follow the same procedure, please send us an email requesting a return. We will send you an authorization email to place in the box with your return and the purchase price will be refunded-excluding any custom charges and return shipping-when we receive the products at our shop. Returned and exchanged products must be in new condition and we reserve the right to make adjustments to the refund amount if the products are used or damaged.

For our customers in the USA: To make your exchange/return simpler, we can email you a Fedex/USPS return label upon request. We charge a flat fee of $13 for return shipping labels.

International Return/Exchanges:

If you need to exchange your product for a different size or model, please email peter@ula-equipment.com. If we’re unable to provide you with a product you’re happy with, we do accept returns, however, the initial and return shipping are non-refundable. For returns, follow the same procedure, please send us an email requesting a return. We will send you an authorization email to place in the box with your return and the purchase price will be refunded-excluding any custom charges, initial and return shipping-when we receive the products at our shop. Returned and exchanged products must be in new condition and we reserve the right to make adjustments to the refund amount if the products are used or damaged.

Our return shipping address:

ULA
695W 1700S Building 28
Suite 102
Logan, UT 84321

CUSTOM, MADE TO ORDER + EMBROIDERED PACK RETURNS

In addition to our regular return policy, the following applies to custom packs and packs that have been embroidered.

CUSTOM: Custom work charges are not refundable and returned custom packs are subject to a $35 restocking fee.

MADE TO ORDER: There is no restocking fee to return a “Make to Order” pack. However, the $15 fee is non-refundable.

EMBROIDERY: Packs that have trail names embroidered are still returnable, but subject to a $35.00 fee. The cost of the embroidery is not refundable.

CANCELLATIONS

Thanks for considering ULA Equipment and we’re sorry that we could not meet your backpacking needs. We will credit you the cost of the products you purchased upon receiving them back at the shop. Once we’ve shipped your products, we WILL NOT be able to refund shipping & handling costs.

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